Refund and Returns Policy
Related pages
Refund and Returns Policy
Refunds Policy
I'm experiencing a technical issue with my purchase
We define a technical issue as an unforeseen problem with a digital product that occurs when it is being used in the intended manner, which prevents you from using it in that intended manner.
For example, if you’ve purchased a Timescapes map, a technical issue might generate unexpected errors or otherwise prevent you from using it as intended in Google Earth Pro. Please note: a technical issue does NOT include: insufficient expertise on the part of the user with the required software for the digital asset; not having the required software to use the product; or dissatisfaction when the digital asset does not perform outside of reasonable or normal capabilities (as described on the Timescapes website).
If you’re experiencing a technical issue with a product, please consult the Timescapes User Guide and/ or the FAQ (Frequently Asked Questions) sections of the Timescapes website.
If your issue is not covered by either of the above, please email a description of the issue to support@timescapesmaps.com.
We will endeavour to respond to most enquiries within 48 business hours of receipt of enquiry.
If you encounter a consistently reproducible error with the product files that cannot be resolved by the above options, please let us know at support@timescapesmaps.com.
Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created.
I’ve purchased the wrong product.
I purchased two of the same product accidentally
The product was misrepresented in the description.
We’re unable to process refunds in the following situations:
All refunds are at the sole discretion of Timescapes Maps.
Chargeback & Dispute Policy
Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case. If we receive a PayPal dispute, your account will be disabled until the dispute is resolved.
I didn't file a chargeback! Why is my account closed?
Sometimes, if a card is cancelled due to being stolen/lost, or is reported to have fraudulent activity, a bank or card issuer may mark all transactions within a specific time period as “fraudulent”. If this is the case for you, please contact your bank or card issuer to rescind the chargeback.
History Maps
- FULL COLOUR MAPS OF THE ANCIENT WORLD
- OVER 1500 SITES WITH POP-UP INFO CARDS, IMAGES, VIDEO AND WEBLINKS
- DIGITAL SO CAN BE VIEWED AS BIG OR AS SMALL AS YOU NEED • INSTANT UPDATES
- 3-DIMENSIONAL
- ULTRA HIGH MAGNIFICATION
- MODULAR / OPEN SOURCE : MAPS CAN BE RECONFIGURED AND CUSTOMIZED
- NETWORK LINKING FOR SMALL FILESIZES AND FASTER LOADING TIMES • ADDITIONAL MAP PACKS AVAILABLE (BATTLES, GEOGRAPHIC FEATURES ETC)
- BUILDS INTO A GIANT OPEN-ENDED DATABASE / SITE LIBRARY