Refund and Returns Policy

Refund and Returns Policy

Refunds Policy

As all of our products are digital and cannot be returned, once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000. Purchase of Digital Files are final and not returnable or refundable. Of course, we’d like to do our best to ensure your product is working in the way it should. You can read more about how the resolution process works below:

I'm experiencing a technical issue with my purchase

We define a technical issue as an unforeseen problem with a digital product that occurs when it is being used in the intended manner, which prevents you from using it in that intended manner.

For example, if you’ve purchased a Timescapes map, a technical issue might generate unexpected errors or otherwise prevent you from using it as intended in Google Earth Pro. Please note: a technical issue does NOT include: insufficient expertise on the part of the user with the required software for the digital asset; not having the required software to use the product; or dissatisfaction when the digital asset does not perform outside of reasonable or normal capabilities (as described on the Timescapes website).

If you’re experiencing a technical issue with a product, please consult the Timescapes User Guide and/ or the FAQ (Frequently Asked Questions) sections of the Timescapes website.
If your issue is not covered by either of the above, please email a description of the issue to support@timescapesmaps.com.

We will endeavour to respond to most enquiries within 48 business hours of receipt of enquiry.

If you encounter a consistently reproducible error with the product files that cannot be resolved by the above options, please let us know at support@timescapesmaps.com.
Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created.

I’ve purchased the wrong product.

No problem. Please purchase the product you intended to purchase from the shop, then provide the Support Team your Order number of the version you meant to buy so we can process the refund for the original purchase.

I purchased two of the same product accidentally

We’ll gladly refund you for the duplicate purchase(s). Just drop us an email at support@timescapesmaps.com.

The product was misrepresented in the description.

We consider an item to be “misrepresented” when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item. For example: An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixellation at 100%. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”

We’re unable to process refunds in the following situations:

You no longer need the purchased product. You found another product you like better, or you’ve changed your mind about your purchase. You don’t have sufficient expertise to use the product. You don’t have the correct software as described in the User Guide to open and edit the product. Software requirements may be listed one of several ways, including “Compatible with” information below the product screenshot, file type, or product description. You feel that the item is of low quality. You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or you are having similar issues related to your internet service. You claim the item is experiencing a technical issue, but you are unable or unwilling to provide sufficient evidence for the technical issue. Your product purchase was made over 30 days ago.

All refunds are at the sole discretion of Timescapes Maps.

Chargeback & Dispute Policy

Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case. If we receive a PayPal dispute, your account will be disabled until the dispute is resolved.

I didn't file a chargeback! Why is my account closed?

Sometimes, if a card is cancelled due to being stolen/lost, or is reported to have fraudulent activity, a bank or card issuer may mark all transactions within a specific time period as “fraudulent”. If this is the case for you, please contact your bank or card issuer to rescind the chargeback. 

Timescapes History Maps

History Maps